Frequently Asked Questions

1.  When will I receive my first mystery package?

Our mystery packages ship during the last week of each month. Sign up by the 19th of the month to receive the current month's mystery. We often sell out each month, so order today!

2.  When will I be billed?

For month-to-month plans, you’ll pay for your first mystery package as soon as you start your plan. Then you'll be billed monthly on the last day of each month. You can cancel at any time.

For 3-month prepaid subscriptions, you'll pay the full plan amount when you place your order. Then you'll be billed again at the end of the three month cycle for the next three months. You can cancel at any time.

3.  If I change my mind, can I cancel?

Yes, you may cancel at any time!  We give our members complete control over their subscriptions and it is very easy to cancel an upcoming renewal. Just log-in to your user account and select the option to cancel in the "edit subscription" window. There is no need to talk to a customer service representative or call anyone. Easy-peasy.

4.  Why was my subscription renewed?

The Mystery Experiences Company is a subscription service that automatically renews every cycle. We want to make sure you don’t miss a single mystery! We try to make the automatic renewal policy very clear on the site when you order or log into your account, but sometimes it gets missed! You can log into your account, then go to your user account and click “Edit” to update or cancel the upcoming renewal of your subscription at any time. If you need help adjusting your subscription, email admin@mysteryexperiencescompany.com. We're always happy to help. If you promise to send cookies, we'll be even happier.

5.  If I cancel in the middle of a subscription, will I still get all my mystery boxes?

We hope you’re not really thinking about leaving! But if you cancel… yes, you will definitely receive all of the boxes from your subscription! Canceling means your subscription will not renew, but if you signed up for a three month prepaid subscription, you’ll still get your three month’s worth of mysteries.

6.  Is this like the coolest thing ever?

Yes ... yes it is. Our immersive mystery experiences are designed to be great fun for both solo investigators and groups of friends or family. Our mysteries have been such a hit that we've been asked to create and produce mysteries for big-time movie studios, book publishers, and trade shows. We've now shipped over 100,000 mysteries and when you place your order, you'll be joining the ranks of over 11,745 fellow detectives.


GET STARTED TODAY! Each month is a new mystery and we often sell out. Start today to lock in your first mystery!