FREQUENTLY ASKED QUESTIONS


1. IS THIS OKAY FOR TEENS OR KIDS?  We have found that parents and teachers vary widely in what they find appropriate for children of different ages. The content of the mysteries is oriented more toward adults, but no more so than you would find on a typical episode of Criminal Minds or CSI on television.

2. HOW MANY PEOPLE CAN PARTICIPATE? Our murder mysteries are designed to be enjoyed by a solo investigator, a couple or pair, or in small groups. There is no definitive limit to the number of people who can be involved but the more people in the group, the more the items in the box must be shared among them.

3. CAN I JUST BUY ONE? Our mysteries are only available through our membership plans. You can cancel your plan and end your membership at any time, but folks who make a purchase and then immediately cancel their plan may have their initial order canceled and/or may not be permitted to order again in the future. Since we offer a limited number each month, we give priority to those who are interested in joining our community of members who receive our murder mysteries each month. 

4. WHEN WILL I RECEIVE MY FIRST MYSTERY BOX? We ship a new mystery once per month, typically during the last week of each month (or a few days before). The ship date for each new mystery box is provided on our website. 

5. WHEN WILL I BE CHARGED?  For month-to-month plans, you’ll pay for your first mystery package as soon as you start your plan. Then you'll be billed monthly on the last day of each month (all of our plans renew on the last day of each month). For multi-month prepaid plans, you'll pay the full plan amount when you place your order. Then you'll be billed again at the end of the plan term (if your plan remains active) for the next term. Please note that prepaid plans are not refundable once an order has been placed or a renewal has occurred.

6. HOW DO I CANCEL ? We give our members complete control over their memberships and it is very easy to cancel an upcoming subscription renewal and end your plan. Just make sure that you do it at least 48 hours before the renewal date. Once a renewal occurs, it is not refundable. To cancel an upcoming renewal, log-in to your user account on our website and choose the option to cancel your next renewal (just go to the "edit subscription" page in your user account). Please note that if you cancel after a renewal has occurred, you will still receive the remaining mystery box that you already paid for, but your subscription will not renew again.  Please also note that members who cancel their subscriptions may not able able to resubscribe again in the future. We reserve the limited number of new subscriptions available each month for brand new members first.

7. WHY DID MY MEMBERSHIP RENEW?  We are a monthly service that automatically renews every cycle. We want to make sure you don’t miss a single mystery! Memberships renew on the last day of the month (for the following month's mystery). We try to make the automatic renewal policy very clear on the site when you order or log into your account, but sometimes it gets missed! You can log into your account and cancel the next upcoming renewal of your plan at any time.  Just make sure you cancel 24 hours before the renewal date. Once a renewal occurs, it is not refundable.

8. HOW DO I UPDATE MY INFO? Members can access their user accounts online at any time to update information including shipping address, billing address, and payment method.  


DID YOU KNOW? We were honored to be chosen by USA Today for their Top Ten List!  We've also created immersive mysteries in partnership with some of the world’s biggest entertainment and media companies like 21st Century Fox and publisher Penguin Random House to promote new movies and books! 

PLEASE NOTE: Our company has a hiring preference for people with disabilities. You may occasionally receive an email from us that has a missing letter or other small error. We thank you in advance for being respectful and courteous!