QUESTIONS & ANSWERS


HOW DO I SOLVE THE CASE?

Each murder mystery box is filled with carefully-crafted items and clues for you to examine.  Use your skills as a detective to uncover what happened and reveal the identity of the killer. The solution to each murder mystery is provided online.

IS THIS OK FOR TEENS? 

We have found that parents and teachers vary widely in what they find appropriate for children of different ages. The content of the mysteries is oriented more toward adults, but no more so than you would find on a typical episode of Criminal Minds or CSI on television.

HOW MANY CAN PLAY? 

Our murder mysteries are designed to be enjoyed by a single investigator working alone, by a couple on date night, or by a small group of friends or family.  

HOW LONG DOES IT TAKE? 

It depends on skill level and focus, but our mysteries are designed to be solved in 2-4 hours. 

WHEN DO I GET MY BOX? 

We ship a new mystery box once per month (during the last week of each month) to all of our members. Most members receive their mystery box before the end of the month. 

WHEN WILL I BE CHARGED?  

For month-to-month plans, you’ll pay for your first mystery box as soon as you start your plan. Then you'll be billed monthly on the last day of each month. All plans renew on the last day of each month. 

For multi-month plans, you'll pay the full plan amount when you place your order. Then you'll be billed again at the end of the  term (if your membership is still active) for the next term. 

HOW DO I CANCEL MY PLAN?

We give our members complete control over their memberships. It is very easy to cancel an upcoming renewal and end your plan by logging in to your user account. There is no need to call us or email us. You can cancel your membership entirely on your own at any time. If you cancel after a renewal has occurred, you will still receive the mystery box(es) that you already paid for, but your plan will not renew again.  

DO YOU SEND NOTIFICATIONS?

Since we ship at the same time each month, we do not send email notifications of shipment. If you placed your original order after the cutoff date (usually the 19th or 20th), then your first box will ship during the last week of the following month. Please note that the cutoff date is not the shipping date.  

CAN I CHANGE MY ADDRESS? 

Members can access their user accounts online at any time to update information including shipping address, billing address, and payment method. Just log-in to your user account on our website at www.mysteryexperiencescompany.com.

MORE ABOUT US 

We were honored to be chosen by USA Today for their Top Ten list!  We also produce immersive mysteries in partnership with some of the world’s biggest entertainment and media companies like 21st Century Fox and publisher Penguin Random House. 

PLEASE NOTE 

Our company has a hiring preference for people with disabilities. You may occasionally receive an email from us that has a missing letter or other small error. We thank you in advance for being respectful and courteous!