Questions & Answers


IS THIS OK FOR TEENS? 

We have found that parents and teachers vary widely in what they find appropriate for children of different ages. The content of the mysteries is oriented more toward adults, but no more so than you would find on a typical episode of Criminal Minds or CSI on television.

HOW MANY CAN PLAY? 

Our murder mysteries are designed to be enjoyed by a single investigator working alone, by a couple on date night, or by a small group of friends or family.  

HOW LONG DOES IT TAKE? 

It depends on skill level and focus, but our mysteries are designed to be solved in 2-4 hours. 

WHEN DO I GET MY BOX? 

We ship a new mystery box once per month (during the last week of each month) to all of our members. Most members receive their mystery box before the end of the month, but there are always a few who receive it during the first few days of the next month.

WHEN WILL I BE CHARGED?  

For month-to-month plans, you’ll pay for your first mystery box as soon as you start your plan. Then you'll be billed monthly on the last day of each month. All plans renew on the last day of each month. 

For multi-month plans, you'll pay the full plan amount when you place your order. Then you'll be billed again at the end of the term (if your membership is still active) for the next term. 

HOW DO I CANCEL MY PLAN?

We give our members complete control over their memberships. It is very easy to cancel an upcoming renewal and end your plan by logging in to your user account. There is no need to call us or email us. 

Please note that you may not be able to subscribe again in the future. Since we only offer a limited number of boxes each month, we give priority to new members who have not subscribed with us before. If you are not able to resubscribe in a particular month, you can keep trying during each successive month to see if we’ve opened any new spots for prior members. 

To cancel your next renewal and end your subscription, just log in to your user account on our website and choose the option to cancel the next renewal. Once you log in to your user account, look for the “edit” button to edit your subscription. Click that. On the next page, you will see the option to cancel your next renewal and end your subscription. If a renewal already occurred, you will still receive the remaining box(es) on your renewal term but your subscription will not renew again. We do not process cancellations via email.   

DO YOU SEND NOTIFICATIONS?

Since we ship at the same time each month, we do not send email notifications of shipment. If you placed your original order after the cutoff date (usually the 19th or 20th but not always), then your first box will ship during the last week of the following month. Please note that the cutoff date is not the shipping date.  

CAN I CHANGE MY ADDRESS? 

Members can access their user accounts online at any time to update information including shipping address, billing address, and payment method. Just log-in to your user account on our website.

MORE ABOUT US 

We were honored to be chosen by USA Today for their Top Ten list.  We also produce immersive mysteries in partnership with some of the world’s biggest entertainment and media companies like 21st Century Fox and publisher Penguin Random House. 

PLEASE NOTE 

Our company has a hiring preference for people with disabilities. You may occasionally receive an email from us that has a missing letter or other small error. We thank you in advance for being respectful and courteous!