QUESTIONS & ANSWERS

1. WHEN WILL I RECEIVE MY MYSTERY BOX? 

We ship a new murder mystery box once each month (during the last week of each month) to all of our members. Most members receive their mystery box before the end of the month, but there are always a few who receive it during the first few week of the next month.  

2. WHEN WILL I BE CHARGED? 

For month-to-month plans, you’ll pay for your first murder mystery box as soon as you start your plan. Then you'll be billed monthly on the last day of each month. All of our plans renew on the last day of each month. For multi-month prepaid plans, you'll pay the full plan amount when you place your order. Then you'll be billed again at the end of the plan term (if your plan remains active) for the next term. Please note that orders and renewals are not refundable.

3. HOW DO I CANCEL MY PLAN?

We give our members complete control over their memberships and it is very easy to cancel an upcoming renewal in your user account. To cancel an upcoming renewal, log in to your user account on our website and choose the option to cancel your next renewal. If you cancel after a renewal has already occurred, you will still receive the remaining mystery box that you already paid for, but your membership will not renew again.  

4. HOW DO I CHANGE MY SHIPPING ADDRESS OR BILLING INFORMATION? 

Members can access their user accounts online at any time to update information including shipping address, billing address, and payment method.  

5.  I ALREADY CANCELLED. WHY DID I GET ANOTHER MYSTERY BOX?

When you cancel after a renewal has already occurred, you still receive the mystery box for the current month, but your membership will not renew again. 

6. IS THIS APPROPRIATE FOR TEENS OR CHILDREN? 

We have found that parents and teachers vary widely in what they find appropriate for children of different ages. The content of the mysteries is oriented more toward adults, but no more so than you would find on a typical episode of Criminal Minds or CSI on television. 

7. HOW MANY PEOPLE DO I NEED TO PLAY? 

Our murder mysteries are designed to be enjoyed by a solo investigator, two persons working together, or in small groups.

PLEASE NOTE: Our company has a hiring preference for people with disabilities. You may occasionally receive an email from us that has a missing letter or other small error. We thank you in advance for being respectful and courteous!