QUESTIONS AND ANSWERS

CAN I ORDER JUST ONE MYSTERY BOX?

Our mysteries are available only by subscription, but you can cancel at any time. We think you'll want to stick around once you try it. About 90% of folks who try one of our mysteries decide to stay for more.  

IS THIS APPROPRIATE FOR TEENS OR CHILDREN?

We have found that parents and teachers vary widely in what they find appropriate for children of different ages. The content of the mysteries is oriented more toward adults, but no more so than you would find on a typical episode of Criminal Minds or CSI on television. Our suggestion is to screen the contents of the monthly package before giving it to a younger person to ensure that there isn't content that you feel is not age appropriate.  

WHEN WILL I RECEIVE MY FIRST MYSTERY BOX?

We ship a new mystery once per month during the last week of each month.  We ship via eCommerce and USPS makes the final delivery to your door.  

WHEN WILL I BE BILLED/CHARGED?

For month-to-month plans, you’ll pay for your first mystery package as soon as you start your plan. Then you'll be billed monthly on the last day of each month (all of our subscriptions renew on the last day of each month). For 3-month prepaid subscriptions, you'll pay the full plan amount when you place your order. Then you'll be billed again at the end of the three month cycle for the next three months. 

IS IT EASY TO CANCEL MY SUBSCRIPTION?

We give our members complete control over their subscriptions and it is very easy to cancel an upcoming subscription renewal and end a subscription. Just log-in to your user account on our website and select the option to cancel. There is no need to talk to a customer service representative or call us.  You can log-in to your user account at any time (including at night, over the weekend, or during a holiday). You'll get immediate confirmation.

Please note that if you cancel after a renewal has already occurred, you will receive one final mystery box and then your subscription will no longer renew again. If you have a multiple month prepaid subscription, you will still receive the remaining boxes for your subscription term, but it will not renew again.

WHY DID MY SUBSCRIPTION RENEW?

We are a monthly subscription service that automatically renews every cycle. We want to make sure you don’t miss a single mystery! We try to make the automatic renewal policy very clear on the site when you order or log into your account, but sometimes it gets missed! You can log into your account and cancel the upcoming renewal of your subscription at any time. 

WHAT IF I WANT A REFUND?

Since our mystery boxes are limited edition products, orders and renewals are not refundable. 

HOW DO I CHANGE MY SHIPPING ADDRESS OR BILLING INFORMATION?

Our members can access their user accounts online at any time to update information including shipping address, billing address and payment method.