CAN I ORDER JUST ONE MYSTERY BOX?
Our mysteries are available only by subscription. We think you'll want to stick around once you try it. About 90% of folks who try one of our mysteries stay for more.
IS THIS APPROPRIATE FOR TEENS OR CHILDREN?
We have found that parents and teachers vary widely in what they find appropriate for children of different ages. The content of the mysteries is oriented more toward adults, but no more so than you would find on a typical episode of Criminal Minds or CSI on television.
WHEN WILL I RECEIVE MY FIRST MYSTERY BOX?
We ship a new mystery once per month during the last week of each month. We ship via eCommerce and USPS makes the final delivery to your door.
WHEN WILL I BE BILLED/CHARGED?
For month-to-month plans, you’ll pay for your first mystery package as soon as you start your plan. Then you'll be billed monthly on the last day of each month (all of our subscriptions renew on the last day of each month). For 3-month or 6-month prepaid subscriptions, you'll pay the full plan amount when you place your order. Then you'll be billed again at the end of the subscription term (if your subscription remains active) for the next three or six months. Please note that prepaid subscriptions are not refundable once an order or renewal has occurred.
IS IT EASY TO CANCEL MY SUBSCRIPTION?
We give our members complete control over their memberships and it is very easy to cancel an upcoming subscription renewal and end a subscription. We give our subscribers complete control over their subscriptions. Just log-in to your user account on our website (http://bit.ly/murdermysterybox) and choose the option to cancel your next renewal. Once you log-in to your user account, you will see the “edit” subscription button. Click that. Then on the next page, you will see the “cancel” button.” Click on that button to cancel.
*** Please note that you will not be able to resubscribe again in the future. Since we only offer a limited number of new subscriptions each month, we give priority to new members who have not previously subscribed. We no longer accept re-subscriptions from those who previously canceled a membership with us.
If you have a 3-month of 6-month prepaid subscription, you will still receive the remaining boxes for your subscription term, but it will not renew again.
WHY DID MY SUBSCRIPTION RENEW?
We are a monthly subscription service that automatically renews every cycle. We want to make sure you don’t miss a single mystery! Subscriptions renew on the last day of the month. We try to make the automatic renewal policy very clear on the site when you order or log into your account, but sometimes it gets missed! You can log into your account and cancel the upcoming renewal of your subscription at any time.
HOW DO I CHANGE MY SHIPPING ADDRESS OR BILLING INFORMATION?
Our members can access their user accounts online at any time to update information including shipping address, billing address and payment method.
HOW MANY PEOPLE CAN PARTICIPATE IN EACH MYSTERY?
Our murder mysteries are designed to be enjoyed by a solo investigator, a couple, or in small groups.
HOW LONG DOES IT TAKE TO SOLVE EACH MYSTERY?
Our mysteries are designed to be solvable by most people in 2-4 hours.
Email us: email@example.com